Terms and Policies
Imagine Alba Day Tours holds the Safe Travels and We're Good to Go Industry Standard mark, which means that our business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.
We are now taking walking tour bookings and day tours scheduled for 2022. However, if public health guidelines change, or if we feel you our ourselves are unsafe, if necessary, we reserve the right to cancel or curtail a tour.
We will take precautions to keep ourselves and our guests safe, including wearing masks when needed, using hand gel and maintaining proper social distance.
Full payment for day tours is required to secure your booking. For a cancellation more than 24 hours before the start of the tour, you will receive a refund, minus a £5 processing fee.
Where notification of cancellation has been received less than 24 hours, we cannot issue a refund under any circumstances. We suggest that your travel insurance cover includes tour cancellation.
If, for whatever reason, Imagine Alba finds it necessary to cancel your booked tour due to unforeseen circumstances on our part (i.e, illness, vehicle issues, etc) an alternate tour or a full refund will be issued to you, your choice. If we cancel due to issues that are due to force majeure (beyond our control, such as pandemic, lockdown, travel restrictions or recommendations, severe weather- i.e. prediction of thunderstorms or force wind) a partial refund or alternate tour may be issued at the operator's discretion.
We recommend that you take out travel insurance before your journey that includes cancellation protection and covers death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents and loss or theft of money and personal belongings. Imagine Alba will not be responsible for loss of or damage to baggage or personal possessions or consequential loss during our tours.
Cruise ships/port excursion cancellation
No refund will be issued in case of cancellation due to your cruise ship missing its scheduled port of call within 24 hours of your tour, as per our normal refund policy. We suggest you ensure that trip interruption coverage is part of your travel insurance package.
Health and safety
The Imagine Alba team takes the health and safety of our guests seriously. Your guides are fully insured. We reserve the right to refuse to serve any person or persons whose conduct or manner is likely to cause offence or upset to others or who appears under the influence of drugs or alcohol- there will be no refund and we shall have no further liability to those guests. If we feel that you are not safely attired for the activity, we reserve the right to modify any tour.
Guests must at all times abide by the directions of, and be respectful towards, the employees of Imagine Alba. If you suffer from any medical condition or limitation that may affect your ability to complete a tour, please let your guide know upon booking so we can plan a suitable tour for your. If you are unable to start or complete your tour due to an undisclosed medical condition, we may alter your tour, but cannot refund any monies.
Cancellation policy for weather or Force majeure
The weather in Scotland is changeable, and any time of year we can expect rain at some point. Because of this, we do not routinely cancel or offer refunds for tours due to normal rainy or windy weather.
We suggest that you wear weather appropriate gear, including layers of warm, waterproof clothing and footwear year round.