Terms and Policies
PLEASE NOTE SPECIAL TERMS ARE IN EFFECT FOR 2021 DUE TO THE ONGOING CORONAVIRUS EPIDEMIC. THESE ARE IN PLACE FOR YOUR SAFETY AND THAT OF YOUR GUIDES.
Imagine Alba Day Tours holds the Safe Travels and We're Good to Go Industry Standard mark, which means that our business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.
We are now taking walking tour bookings and day tours scheduled for 2022. We are NOT running day tours in 2021 due to Covid-19.
If necessary, we reserve the right to cancel or curtail a tour if we feel you our ourselves are unsafe, We will take precautions to keep ourselves and our guests safe, including wearing masks when needed, using hand gel and maintaining proper social distance (minimum 1 metre apart at all times.)
Full payment for day tours is required at time of booking. For a cancellation more than six weeks prior to the tour, which must be notified to the company in writing by e-mail, we will issue a refund minus a processing fee of £40 and any non refundable attraction or ferry tickets that have been pre purchased on your behalf. If you add an extra guest after booking, additional fees will be required.
Where notification of cancellation has been received less than six weeks prior to commencement of a tour, the following schedule of refunds will apply:
• 41-28 days before start - 75% of balance
• 27-15 days before start - 50% of balance
• 14 days before start-No refund
If, for whatever reason, Imagine Alba finds it necessary to cancel your tour due to unforeseen circumstances on our part (i.e, illness, vehicle issues, etc) a full refund will be issued to you.
Payment for Oban Walking Tours is due 24 hours before the tour starts and is non refundable after this time. If you cancel by 24 hours before the tour starts, you will receive a refund, minus a £5 processing fee.
Booking fees (ferry & entrance tickets) are non refundable
Imagine Alba reserves the right to cancel or curtail trips under exceptional circumstances, such as severe weather, ferry cancellations, traffic incidents or illness.. In such cases clients will be promptly informed and offered:
A substitute trip or tour another date or
• An alternative trip or tour
• A total refund of part or all prepaid monies. (MAINLAND TOURS ONLY)
Refund policy for island day tours (Mull, Iona, Lismore, The Slate Isles)
There is always a small possibility that ferries will be cancelled due to weather or other reasons beyond our control. If a ferry cancellation affects your tour, you will be notified as soon as possible and offered A.) an alternative date, if both our schedules allow, or B.) an alternative mainland tour, if conditions allow us to do so safely. Any difference in cost of the tours, minus booking and ticket fees, will be refunded to you. However, we cannot refund the entire cost of the island tour due to ferry cancellation, and for this reason, suggest that you have trip interruption coverage as part of your travel insurance policy (see below.)
Oban Walking Tours are open to all ages. For day tours, according to government regulations, children are not required to use a special car seat in a private hire taxi vehicle. However, we do not provide child seating, so if you do not provide your own seat, all children must be tall enough to wear an adult seat belt comfortably, and are required to sit in the rear of the vehicle.
We recommend that you take out travel insurance before your journey that includes cancellation protection and covers death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents and loss or theft of money and personal belongings. Imagine Alba will not be responsible for loss of or damage to baggage or personal possessions or consequential loss. All overseas visitors are required to carry insurance to cover accident and repatriation.
Port excursion cancellation
Refunds will NOT be issued in case of cancellation due to your cruise ship missing its scheduled port of call within 2 weeks of your tour, as per our normal refund policy. We suggest you ensure that trip interruption coverage is part of your travel insurance package.
Health and safety
The Imagine Alba team takes the health and safety of our guests seriously. Your car and driver/guides are fully insured. We reserve the right to refuse to carry any person or persons whose conduct or manner is likely to cause offence or upset to others or who appears under the influence of drugs or alcohol- there will be no refund and we shall have no further liability to those passengers. Guests may not carry illegal substances while in our vehicle. If we feel that you are not safely attired for the activity, we reserve the right to modify any tour.
Guests must at all times abide by the directions of, and be respectful towards, the employees of Imagine Alba.
If you suffer from any medical condition or limitation that may affect your ability to complete a tour, please let your guide know upon booking so we can plan a suitable tour for your. If you are unable to start or complete your tour due to an undisclosed medical condition, we may alter your tour, but cannot refund any monies.
Cancellation policy for weather or force majure
The weather in Scotland is changeable, and any time of year we can expect rain at some point. Because of this, we do not routinely cancel or offer refunds for tours due to normal rainy or windy weather. We reserve the right to cancel or alter your itinerary if required due to any unforeseen circumstances. If at any time there is a road closure or ferry cancellation, or we feel that the weather is severe, or that it is unsafe to commence or continue a tour for any reason, we reserve the right to cancel or curtail. If this occurs, we will offer you a full or partial refund, at the operator's discretion.
We suggest that you wear weather appropriate gear, including warm, waterproof clothing and footwear, even in summer.
Before booking a tour, please read our refunds and cancellations policy.