Terms and Policies

Payment

Full payment is required at time of booking. For a cancellation more than six weeks prior to the tour, which must be notified to the company in writing by e-mail or post, and we will issue a full refund minus 15% of the deposit and any attraction or ferry tickets that have been pre purchased on your behalf. If you add an extra guest after booking, additional fees will be required. 

 

Where notification of cancellation has been received less than six weeks prior to commencement of a tour, the following schedule of refunds will apply:

•    41-28 days before start - 75% of balance

•    27-14 days before start - 50% of balance

•    13-7 days before start – 25% balance

•    7 days before start-No refund

 

Imagine Alba reserves the right to cancel trips under exceptional circumstances. In such cases clients will be promptly informed and offered:

A substitute trip or tour another date or

•    An alternative trip or tour 

•    A total refund of all prepaid monies.

Travel insurance 

We recommend that you take out travel insurance before your journey that includes cancellation protection and covers death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents and loss or theft of money and personal belongings. Imagine Alba will not be responsible for loss of or damage to baggage or personal possessions or consequential loss. All overseas visitors are required to carry insurance to cover accident and repatriation.

Health and safety

The Imagine Alba team takes the health and safety of our guests seriously. Your car and driver/guides are fully insured. We reserve the right to refuse to carry any person or persons whose conduct or manner is likely to cause offence or upset to others- there will be no refund and we shall have no further liability to those passengers.  

Guests must at all times abide by the directions of, and be respectful towards, the employees of Imagine Alba.

 

Imagine Alba must be notified in advance of guests who are suffering from any pre-diagnosed medical conditions, disability or are taking any medication to control such condition in order that the tour arranged is appropriate to their condition. Should you be unable to complete the tour due to any undisclosed medical condition, payment will not be refunded, However, we will try to accommodate as best we can, with any extra costs falling on the client. 


 

Cancellation policy for weather or other issue

 

The weather in Scotland is changeable, and any time of year we can expect rain at some point. Because of this, we do not routinely cancel or offer refunds for tours due to normal rainy or windy weather. We reserve the right to alter your itinerary if required due to unforseen circumstances. We can also offer you indoor activities and experiences that can be enjoyed no matter the weather. If, however, at any time we feel that the weather is severe and it is unsafe to commence or continue a tour, we reserve the right to cancel or curtail. If this occurs, we may offer you a full or partial refund.

 

We suggest that you bring weather appropriate gear, including warm, waterproof clothing and footwear, even in summer. 

 

Before booking a tour, please read our refunds and cancellations policy. 

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Get in touch today to start planning your bespoke private tour of the Highlands & Islands! 

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© 2019 by Imagine Alba.